Legal & Policies
Everything you need to know about our privacy practices, terms of service, cookie usage, and security protocols.
Privacy Policy
Last updated: March 2026
At XRDOCK, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cloud-native XR platform.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register for XRDOCK.
- Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
- Spatial and BIM Data: Project files, 3D models, and telemetry data uploaded to our servers strictly for the purpose of running simulations and visualizations. We do not use your proprietary models to train our systems without explicit permission.
Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account.
- Process your transactions and send related information.
- Improve the performance and features of our XR applications.
- Respond to customer service requests and provide support.
Terms of Service
Last updated: March 2026
By accessing or using XRDOCK's services, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the service.
Use License
Depending on your subscription plan, XRDOCK grants you a revocable, non-exclusive, non-transferable, limited license to download, install and use our software strictly in accordance with the terms of our agreement.
Intellectual Property
The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of XRDOCK and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries.
User Uploaded Content
You retain all of your ownership rights in your User Content. However, by uploading User Content, you grant XRDOCK a license to store, process, and transmit the data solely for the purpose of providing the service.
Security
Last updated: March 2026
We build our platform with enterprise-grade security to ensure your data is safe and compliant with industry standards. We understand the sensitivity of the architectural, engineering, and construction data you bring to the platform.
Infrastructure Security
XRDOCK leverages top-tier cloud providers with state-of-the-art physical and network security. Our infrastructure is designed to automatically scale and protect against data loss.
Data Protection
- Encryption at Rest: All proprietary BIM data, user credentials, and project files are encrypted using industry-standard AES-256 encryption.
- Encryption in Transit: Data transmitted between your client applications (Web, VR, AR) and our servers is secured using TLS 1.2 or higher.
Compliance & Certifications
We are continuously audited by independent third-party organizations to ensure our security practices stay robust. Check our resources page for the latest SOC 2 Type II and ISO 27001 reports.